Common Issues and Solutions

Solving CLMS Problems

Like any system, CLMS occasionally presents challenges. Knowing how to troubleshoot common issues will save you time and frustration.

Login Problems

Cannot Remember Password

• Use the "Forgot Password" link on the login page
• Check your email for reset instructions
• If that does not work, contact your lodge Secretary

Account Locked

• Too many failed login attempts may lock your account
• Wait 30 minutes and try again
• Or contact support for immediate unlock

Cannot Access DAP Section

• Your account may not have DAP permissions
• Ask your lodge Secretary to verify your role assignment
• You may need to be designated as DAP Chair in the system

Data Entry Issues

Entry Will Not Save

• Check for required fields you may have missed
• Verify date format is correct
• Try a different browser if problems persist
• Do not close the window—copy your data first in case you need to re-enter

Duplicate Entries

• If you accidentally created a duplicate, delete the extra
• Look for a "Delete" or "Remove" option on the activity
• If you cannot delete, contact your State Chair for help

Wrong Data Entered

• Most entries can be edited—find the "Edit" button
• Make corrections and save
• If entry is locked, contact your District or State Chair

Report Problems

Report Shows Wrong Numbers

• Verify date range is correct
• Check that you selected the right lodge
• Ensure activities were saved properly
• Look for entries that might be miscategorized

Report Will Not Generate

• Try a shorter date range
• Refresh the page and try again
• Try a different browser
• Report to technical support if problem persists

Browser and Technical Issues

• Use a modern, updated browser (Chrome, Firefox, Edge)
• Clear browser cache if pages are not loading correctly
• Disable ad blockers that might interfere
• Ensure stable internet connection

When to Escalate

Contact technical support when:

• Basic troubleshooting does not resolve the issue
• You encounter error messages you do not understand
• Data appears corrupted or missing
• System is consistently unavailable